Description

The Signature Rules Tester is an interactive tool to help you examine the process of sending an email from a defined user (sender) to a defined recipient and see how and why a signature is applied. You can also preview the email with the signatures applied. 

When a signature test is run, signature rules are checked for each signature, in the sequence that they are displayed on the All Signatures tab.

How to access it?

To access the Signature Rules Tester:

1. From the left-hand pane, expand Troubleshooting then click Signature Rules Tester.
   
   The Test Signature pane is displayed on the right-hand side.
   
   

Using the Signature Rules Tester

To use the Signature Rules Tester:

1. Within the Test Signature pane, in From: enter the sender's email address (typically, this is for a user within your organisation).
   - You need to enter the full email address manually - this field does not auto-complete.
   - It is mandatory to enter the From field before you click Test.
   - You can only enter a single sender email address in the Signature Rules Tester. 
   
   

2. In To: enter the recipient's email address (this can either be an internal or external email address).
   - You need to enter the full email address manually - this field does not auto-complete.
   - It is mandatory to enter the To field before you click Test.
   - You can only enter a single recipient's email address in the Signature Rules Tester. 
   
   

3. In Subject: enter a valid subject for this email.
   - It is not mandatory to enter the subject for the Signature Rules Tester.
   
   

4. In the message text area, enter any required message content.
   - It is not mandatory to enter text in the message for the Signature Rules Tester.
   - You can view the message content in HTML: click the HTML option on the toolbar.
   - You can copy and paste the content, but minor style differences may be visible between the email client and the Signature Rules Tester.
   
   

5. Click Test to view the trail showing why the signature was/was not applied. The Result window is displayed and it consists of two tabs:
   
   - Signature: By default, the Signature tab is selected. It displays the signature which will be applied at the correct location in the message body. 
   There can be minor styling differences between the rendered email and the email clients.
   
   - Details: It displays the logic behind when processing the signatures. 
   Please note that any disabled signatures will not appear on the Details tab.
   An example of the Result window, Details tab is displayed below:

   

Here, you can see which signature rules were checked against the specified user (rules are shown in the processing sequence, top to bottom). Most importantly, you can see why that signature is/is not applied.

The above screen highlights the following points:

• To start with, the signature has been applied (notice the icon).
  
  
• The Any sender and Sender is rules have been met. 
  
  
• The user matches the Any sender rule, as well as the all messages rule, the server-side signatures enabled rule and all recipient rule. 
  
  
• At the bottom, you can see that the signature is applied, and therefore signature processing has stopped (unless you have enabled the process next signature option - in which case, signature processing continues). 

Additional Information:

In general, the rules are processed in the following order: