17th August 2022

What's New?

Engagement Analytics - Signature Banner Performance

Affects

Exclaimer Signature Marketing Cloud

Users

All users

Description

We have enhanced Engagement Analytics further and it now includes a new section called Signature Banner Performance. This shows the top 5 banners which have received the highest number of clicks within the selected date range. 

02nd August 2022

What's New?

Signature Usage Analytics - Download Report option
Signature Tester - position changed

Affects

Exclaimer Signature Marketing Cloud
Exclaimer Signature Management Cloud

Users

All users

Description

In the Signature Usage Analytics, we have added a Download Report option - with this, you can easily download a .csv file containing a list of all email addresses that did not have signatures imprinted within the selected timeframe. 

For easy visibility, we have changed the position of the Signature Tester. You can now easily find it on the left-hand pane, under Signatures.

25th July 2022

What's New?

Feedback Analytics - Leaderboard and Export option

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

We are excited to announce the following enhancements within the Feedback Analytics:

A Leaderboard section - this board provides you with a quick spotlight on your feedback performance based on the senders' within your organization.

An Export option - with this, you can easily export the feedback responses to a CSV file based on the selected date range. 

28th June 2022

What's New?

Signature Designer - new layout within the toolbox

Appointments Power Up - Booking Subdomain

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

In this release we have: 

• Added a Power Ups section within the Signature designer toolbox.
  It includes two options: Feedback and Meeting Booking.
  
  
• Added a Booking Subdomain field in the Appointments Power Up. A preview of the booking link now appears automatically below this field.

21st June 2022

What's New?

Analytics Usage and Engagement - custom date range

Affects

Exclaimer Signature Marketing Cloud

Users

All users

Description

We have made further enhancements to the Analytics Usage and Engagement dashboards:

• You can now select a custom date range to view the analytics data. 
  
  
• The date format is displayed based on your selected language preference.
  
  
• Mailboxes with no Signatures now displays the number of email addresses processed but not imprinted within the selected timeframe.

  The calculation for this is: P - I = S
  

  Where,
  P= total unique email addresses in any event within the filter

  I = total unique email addresses in any imprint event within the filter

  S = total email addresses that were processed but not imprinted

We have also changed the titles of some of the options:

• Total Signature Views has become Total Signatures Sent.
  
  
• Mobile vs Desktop Signatures Applied has become Signature send method.
  
  
  • Mobile has become Applied in transit.
    
    
  • Desktop has become See before send.

07th June 2022

What's New?

Import Signature
Export Signature 

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

We are pleased to announce you can now easily Export and Import your signature templates within the Exclaimer Cloud new UI.

31st May 2022

What's New?

Analytics Usage and Engagement - Internal/External drop-down list 

Affects

Exclaimer Signature Marketing Cloud

Users

All users

Description

Within the Analytics Usage and Analytics Engagement, we have added an Internal/External drop-down list. As required, you can select:

Internal to display data for all emails marked as internal only within the selected date range.

External to display data for all emails marked as external only within the selected date range. 

All Emails to display data for all emails - internal and external within the selected date range. 

23rd May 2022

What's New?

Analytics Feedback - Email Alert Notifications

Affects

Exclaimer Signature Management Cloud

Users

All users

Description

We've listened to your suggestions and implemented this feature within the Analytics Feedback - you can now enter the appropriate personnel email address who will receive email alerts for any response or comment notifications received. 

20th April 2022

What's New?

Exclaimer Cloud renamed to Exclaimer Signature Management Cloud

New solutions:

Exclaimer Marketing Cloud 

Exclaimer Signature Appointments Power Up 

Exclaimer Signature Feedback Power Up 

Affects

All Exclaimer Cloud subscriptions

Users

All users

Description

Today we’re excited to unveil the exciting future of Exclaimer. Our brand new website is live alongside a new look and feel for Exclaimer.

In addition, we have launched Exclaimer Signature Marketing Cloud, a new solution that will allow you to further exploit the marketing potential of your email signatures, unlocking further means to use email signatures as a digital communications channel.

You can upgrade to the Exclaimer Signature Marketing Cloud and gain access to new advanced scheduling options, the ability to rotate through promotional banners and innovative means to manage user information. Additionally, you will benefit from analytics dashboards to track the effectiveness of your email signature strategy, including insight into campaign performance. In a global first, this solution also allows you to quantify the monetary value of email signature campaigns using the new Exclaimer Signature Equivalent Advertising Value metric.

Alongside the Exclaimer Signature Marketing Cloud, we are launching two Power Ups, the Exclaimer Signature Appointments Power Up and the Exclaimer Signature Feedback Power Up.

The Exclaimer Signature Appointments Power Up allows you to drag and drop a meeting booking button into your designs. These buttons allow your recipients a convenient opportunity to schedule meetings, phone calls and demonstrations with your staff, accessing their real-time availability in the process.

The Exclaimer Signature Feedback Power Up makes it easy to add surveys to your email signatures and use them to gather real-time feedback. Including these 1-click surveys allows customer experience leaders to accurately measure CSAT and NPS with higher response rates than alternatives helping to achieve sales, support and customer retention objectives. Better yet, real-time email alerts make it easy to action every piece of feedback with an appropriate response to the benefit of the customer. 

10th February 2022

What's New?

Exclaimer Cloud - Send on Behalf

Affects

Exclaimer Cloud - Signatures for Microsoft 365

Users

All users

Description

You can now apply the signature of the individual you are sending on behalf of to your email messages - when signatures are applied using server-side. This is useful in situations where receptionists or admin staff are responsible for sending emails on behalf of others.

Previously, Exclaimer Cloud read and applied signatures based on the address in the Sender header; these messages always had the signature appended of the person actually sending the email.

Now, with the Send on Behalf option enabled, Exclaimer Cloud will look at the From header which contains the address of the user (or group/shared mailbox) for whom the email is being sent on behalf of. This results in the signature assigned to this mailbox being applied, generated using the user details for that mailbox.

31st January 2022

What's New?

Exclaimer Cloud - Sender and Recipient rules support wildcards

Affects

Exclaimer Cloud - Signatures for Microsoft 365

Users

All users

Description

The Signature Senders and Signature Recipients now support the use of * wildcard. This feature can be useful in various scenarios, some of them are listed below:

• In large organizations where it is not convenient to enter hundreds of email addresses manually. 
  
  
• In organizations with multiple brands and many domains. Example: Let's assume your organization is called 'Greenorg' and it has many domains, such as Greenorg.com, Greenorg.de, Greenorg.fr. You can now easily add a logo or signature for anyone with the email address Greenorg.*  
  
  
• In organizations where you wish to use a specific signature for selected domains. Example: You may wish to use a specific German language signature for any email going to an email address ending in *.de

18th January 2022
 

What's New?

Exclaimer Cloud User Details Upload via CSV

Affects 

Exclaimer Cloud - Signatures for Microsoft 365

Users

All users

Description

You can now easily upload user attributes or overwrite the existing data that is read from the Azure Active Directory. If you want individual users to edit their own contact details, then please see how users can manage their contact details. 

But, if you wish to make edits at a larger scale, then User Details Upload via CSV is the recommended option.

11th January 2022
 

What's New?

Exclaimer Cloud User Photos bulk upload 

Affects 

Exclaimer Cloud - Signatures for Microsoft 365

Users

All users

Description

Previously, you could import user photos (one by one) to Exclaimer Cloud so that they could be added to the email signatures.

Now, with this release, you can easily import multiple user photos at once via the automatic user matching functionality based on file names. This means all user photo files are matched to the users by the name of the file against their Email Address or Display Name, as set in the Active Directory. 

11th January 2022
 

What's New?

Exclaimer Cloud Editor role 

Affects 

Exclaimer Cloud - Signatures for Microsoft 365

Users

All users

Description

We have been working hard, behind the scenes, to refine the Admin and Editor roles in the new UI. This is to make it easier for you to navigate and it provides an important step towards self-service.

When working with Exclaimer Cloud, there are two types of users to consider:

• Admin: These users can view and edit all folders and signatures; they can also add new folders and grant/remove folder access for editors.
  
  
• Editor: These users cannot view/perform the configuration options and can only access signatures that are:
  - in the root folder (assuming that the root folder is set for global access) and
  - within folders to which they have been granted access.

Although all configuration sections, signatures and folders are displayed; but, if you are signed in as an Editor you will see a banner, at the top, with a message that some of the options are not available and can only be modified by an Exclaimer Cloud Administrator. For more information on permissions, please see the Difference between Editors and Admin?  

22nd November 2021
 

What's New?

Exclaimer Cloud resizing signature preview

Affects 

Exclaimer Cloud - Signatures for Microsoft 365

Users

All users

Description

We've listened to your feedback and implemented this feature in the new UI Signature Designer - you can now resize the Preview pane. 

By default, the Preview pane is set to half of the height of the Signature Designer; but, you can drag the bar up and down to change the height ratio of the Preview pane within the Signature Designer.

25th October 2021

What's New?

Exclaimer Cloud Microsoft 365 onboarding process

Affects

Exclaimer Cloud - Signatures for Microsoft 365

Users

All users

Description

It's been some time since we launched our new User Interface and we are very grateful for your feedback - it has helped us identify areas we can work on to continue to enhance your user experience.

In this release, we have focussed on the Microsoft 365 onboarding process.

The Configuration consists of the following sections:

• Connect to Microsoft 365: This covers all the options to help you successfully configure your Exclaimer Cloud - Signatures for Microsoft 365 subscription. 
  
  
• Manage User Data: This covers all the options to help you manage user contact details and user data in a signature.
  
  
• Manage Mail Flow: This covers all the options to help you manage your mail flow setup.
  
  
• Outlook Signatures: This allows you to set Outlook client restrictions to determine what changes users can make to their signatures locally if your subscription is configured to use the Cloud Signature Update Agent. 
  
  NOTE: The options within this section are not available in the new UI for this release.
  This page describes the steps to set Outlook Client restrictions as available in the old UI.
• Exchange on-Premises: This allows users who use both Microsoft 365 and On-Premises Exchange to utilize all the benefits of the full Exclaimer Cloud solution (such as the template designer on a friendly web-based user interface) for all their mailboxes; without migrating from their On-Premises Exchange environment into Cloud. 
  
  NOTE: The options within this section are not available in the new UI for this release.
  This page describes the steps on how to use the Exchange On-Premises feature as available in the old UI.

Also, all features in the new UI are equipped with context-sensitive help to guide you on how to use the particular feature. And, don't forget to take a look at our Frequently Answered Questions page.

5th June 2021
 

What's New?

Empty Sender emails blocked

Affects

Exclaimer Cloud - Signatures for Microsoft 365

Exclaimer Cloud - Signatures for Google Workspace

Users

All users

Description

As of 5th October, Exclaimer Cloud will no longer process messages that do not contain a valid sender through the service. 

Please see what to do if your email is rejected and you receive a Non-Delivery Report [501.5.1.8 Your message couldn't be delivered because the email has no mail from address].

29th June 2021
 

What's New?

Exclaimer Cloud Tour

Affects

Exclaimer Cloud - Signatures for Microsoft 365

Exclaimer Cloud - Signatures for Google Workspace

Users

All users

Description

We have exciting news!

Exclaimer is reaching out to 'non-IT personas' to try the Exclaimer product for free, for 14 days.

You can, as a non-IT persona, explore Exclaimer Cloud and create your own email signatures. 

You don't need to have any IT experience - just follow our built-in walkthrough guide to help you, step-by-step, create your very own email signature.

But, if you are unsure about the setup, you can invite an IT Admin to set this up for you.

25th May 2021

What's New?

Exclaimer Cloud Outlook Add-in

Affects

Exclaimer Cloud - Signatures for Office 365

Users

All users

Description

The Exclaimer Cloud Outlook Add-in feature is now available for you to use on Outlook Web, and it will be available for Outlook Desktop soon.

This feature enriches client-side signatures by adding signatures directly to an email in real-time without any additional installations.

You can select the most appropriate email signature whilst you compose your email on Outlook Web, from the list of all your signature templates. This means you can see all of the signature templates assigned to you via a drop-down menu, providing a more 'visual' experience when it comes to choosing which template is appropriate for which email conversation. 

We have also made changes to the Exclaimer Cloud Signatures download page which now consists of three options: Outlook Web, Windows Desktop and macOS.