If you are raising a ticket with Exclaimer Support, it is important to have your Subscription ID ready. The Subscription ID helps the Support team identify your subscription and resolve your issue quickly.
Follow the steps below to locate your Subscription ID:
Log in to the Exclaimer Cloud portal (portal.exclaimer.com) with your Administrator or Owner account.
- Click Manage against the subscription whose subscription ID you wish to locate.
- Under the Subscription details section, the ID field displays the subscription ID.
Copy this value and paste it on the Exclaimer Support ticket.
NOTE: If the Subscription ID is not visible, please contact your subscription owner to confirm your support contract with Exclaimer.